Supar Baji Privacy Policy

1 Introduction

At Supar Baji, we take your privacy seriously. This Privacy Policy is designed to give you a clear and honest picture of how we handle your personal information — from the moment you visit our platform to the day you decide to close your account.

We know that trust is everything, especially when it comes to an online casino platform. Players in Bangladesh put their confidence in Supar Baji every day, and we want to make sure that confidence is well placed. That means being upfront about what data we collect, why we need it, and how we keep it safe.

This policy applies to all users of the Supar Baji platform, including registered players, visitors who browse without registering, and anyone who contacts our support team. It covers data collected through the website, the Supar Baji app, and any other channel through which you interact with us.

This Privacy Policy should be read alongside our Terms and Conditions and Responsible Gaming policy, both of which form part of your overall agreement with Supar Baji.

2 Data We Collect

Supar Baji collects personal data in several ways — directly from you when you register or use the platform, automatically when you browse, and from third-party verification services when we need to confirm your identity. Here is a breakdown of the categories of data we collect:

We do not collect sensitive personal data such as racial or ethnic origin, political opinions, religious beliefs, or health information unless it is directly relevant to a responsible gaming request (for example, if you ask us to apply a self-exclusion on medical grounds).

3 How We Use Your Data

Every piece of data Supar Baji collects is used for a specific, legitimate purpose. We do not use your data in ways that are unrelated to running your account or operating the platform. Here is how we use the data we hold:

• Account management: To create, maintain, and secure your Supar Baji account, including verifying your identity and processing login requests.
• Transaction processing: To handle deposits, withdrawals, and bonus credits accurately and securely.
• Identity verification (KYC): To comply with anti-money laundering requirements and confirm that you meet the age and eligibility criteria for using the platform.
• Customer support: To respond to your queries, resolve disputes, and provide assistance when you need it.
• Platform security: To detect and prevent fraud, cheating, money laundering, and other prohibited activities.
• Responsible gaming: To monitor gaming patterns and apply limits or interventions where there are signs of problem gambling behaviour.
• Platform improvement: To understand how players use Supar Baji and make improvements to the experience, game selection, and performance.
• Legal compliance: To meet our obligations under applicable laws and regulations, including responding to lawful requests from authorities.

4 Legal Basis for Processing

Supar Baji processes your personal data on the following legal grounds:

• Contractual necessity: Processing your data is necessary to fulfil our obligations to you under the Terms and Conditions — for example, to process your deposits and withdrawals or to manage your account.
• Legal obligation: We are required by law to collect and retain certain data, including identity verification records and transaction histories, for anti-money laundering and regulatory compliance purposes.
• Legitimate interests: We process some data to protect the security of the platform, prevent fraud, and improve the player experience. We only do this where our legitimate interests are not overridden by your rights.
• Consent: Where we rely on your consent — for example, to send you marketing communications — you can withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

5 Data Sharing

Supar Baji does not sell, rent, or trade your personal data to any third party. We share data only where it is necessary to operate the platform or comply with legal requirements. The categories of third parties we may share data with are:

• Payment processors: bKash, Nagad, Rocket, and other payment service providers receive the financial data necessary to process your transactions. These providers are bound by their own privacy and security obligations.
• Identity verification providers: Third-party KYC services may receive your identity documents and personal details to verify your eligibility to use the platform.
• Technology providers: Hosting, security, and analytics providers may process technical and usage data as part of delivering the platform infrastructure. All such providers are contractually required to handle data securely.
• Law enforcement and regulators: Supar Baji will disclose personal data to law enforcement agencies, regulatory bodies, or courts where required to do so by law or in response to a valid legal request.

6 Cookies and Tracking

Supar Baji uses cookies and similar tracking technologies to make the platform work properly and to understand how it is being used. A cookie is a small text file stored on your device when you visit a website.

We use the following types of cookies on the Supar Baji platform:

• Essential cookies: These are required for the platform to function. They keep you logged in, maintain your session, and remember your security preferences. You cannot opt out of essential cookies without affecting your ability to use the platform.
• Functional cookies: These remember your preferences, such as your preferred language or display settings, so you do not have to set them every time you visit.
• Analytics cookies: These help us understand how players navigate the platform — which pages are visited most, where players drop off, and how long sessions last. This data is used in aggregate form to improve the platform.
• Security cookies: These help us detect and prevent fraudulent activity, including bot traffic and account takeover attempts.

7 Data Retention

Supar Baji retains your personal data only for as long as it is needed for the purposes described in this policy, or as required by applicable law. The following retention periods apply:

• Active account data: Retained for the full duration of your account being open on the Supar Baji platform.
• Transaction and financial records: Retained for a minimum of five years after the transaction date, as required by anti-money laundering regulations.
• Identity verification documents: Retained for a minimum of five years after account closure.
• Support communications: Retained for up to three years after the last interaction, to allow us to resolve any follow-up queries or disputes.
• Technical and usage data: Retained for up to 24 months, after which it is anonymised or deleted.

When data is no longer required, Supar Baji deletes or anonymises it securely. If you request deletion of your account, we will action that request promptly, subject to any legal retention obligations that require us to keep certain records.

8 Your Rights

You have a number of rights over your personal data held by Supar Baji. These rights can be exercised at any time by contacting our support team.

Supar Baji will respond to all data rights requests within 30 days. In some cases, we may need to verify your identity before actioning a request. If a request cannot be fulfilled due to a legal obligation, we will explain the reason clearly.

9 Data Security

Supar Baji takes the security of your personal data seriously. We have implemented a range of technical and organisational measures to protect your information against unauthorised access, loss, alteration, or disclosure.

• All data transmitted between your device and Supar Baji is encrypted using TLS (Transport Layer Security) technology.
• Sensitive data, including financial information and identity documents, is stored in encrypted form on secure servers.
• Access to personal data within Supar Baji is restricted to staff who need it to perform their job functions, and is controlled through role-based access permissions.
• Our systems are monitored continuously for suspicious activity, and security patches are applied promptly.
• In the event of a data breach that poses a risk to your rights, Supar Baji will notify affected users and relevant authorities as required by law.

10 Children's Privacy

The Supar Baji platform is strictly for users aged 18 and above. We do not knowingly collect personal data from anyone under the age of 18. If we become aware that a user is underage, the account will be closed immediately, all data will be deleted, and any deposits will be returned.

If you believe that a minor has registered on the Supar Baji platform, please contact our support team immediately at [email protected] so we can investigate and take appropriate action.

11 Changes to This Policy

Supar Baji may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. When we make changes, the "Last Updated" date at the top of this page will be revised.

For significant changes that affect how we use your data, Supar Baji will make reasonable efforts to notify registered players via the contact method on file. However, we encourage you to review this page periodically to stay informed. Continued use of the Supar Baji platform after any update constitutes your acceptance of the revised Privacy Policy.

12 Contact Us

If you have any questions about this Privacy Policy, want to exercise any of your data rights, or have a concern about how Supar Baji handles your personal information, please get in touch with our support team. We are available 24 hours a day, 7 days a week.